​​​​​Need to Report a Problem?

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The Mayor's 24-Hour Constituent Hotline is always a good place to start!                                                             

West Roxbury Neighborhood Coordinator

Mayor's Liaison: Ben Tayag 617-635-4210 | rex.tayag@boston.gov

Inspectional Services: 617-635-5300

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Other concerns:​

• Excessive Noise

• Trash Pickups or Rat Sightings

• Streets & Sidewalks

• Ice & Snow

• Safety (Police and Fire)​     

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Excessive Noise

• Noise pollution is prohibited in Boston under an ordinance entitled “Regulations for the Control of Noise in the City of Boston”, which is enforced by the city’s Environment Department.  The Boston Municipal Code (Chapter 16, section 26) sets the general standard for noise that is unreasonable or excessive: louder than 50 decibels between the hours of 11:00 p.m. and 7:00 a.m., or louder than 70 decibels at all other hours.  The code includes specific provisions regarding car alarms, construction hours, and loud speakers and other amplification devices.

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Complaints of noise by construction or other sources can be addressed by calling:

•    The Environment Department:  617-635-3850

•    311                                                   

 

Excessive noise from neighbors and loud parties:

The Boston Police Department:  911 during the party, 617-343-4240 at other times​

 

Street & Sidewalk Related Issues

​​Trash Pick-up 

Contact the Department of Public Works or Boston 311 if you experience one of these problems:

•    Missed trash or recycling pick-up

•    Trash code violations or illegal dumping

•    Questions about disposal of large, bulky items (TVs, computer monitors, appliances)  or hazardous materials

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Vermin

Report Rat Sightings

•    Call Inspectional Services Department, Environmental Services:   617-635-5300 or

•    Call 311

•    Report online at www.cityofboston.gov/311

 

Be sure to indicate the exact location of the rat sighting, and leave your phone / contact information in case access to private property is required.

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Ice & Snow

Clearing sidewalks after a storm and maintaining clear gutters is the responsibility of property owners. 

 

To report unsafe sidewalks and pathways:

•    Use the iPhone / Android BOS:311 app

•    Call 311

•    report problems online at www.cityofboston.gov/311

•    call ISD’s Site Cleanliness and Code Enforcement at 617-635-4896

 

Residents can learn much more about alerts for snow emergencies, parking bans, and school cancellations at www.cityofboston.gov/residents. 

 

Safety (Police and Fire)

West Roxbury's local Boston Police Department:

BPD District E5:  1708 Centre Street

•    911 (emergency)

•    (617) 343-4560 (non-emergency)

•   Crime stoppers 24-hour anonymous crime reporting 1-800-494-TIPS (8477)

•   100% Anonymous crime reporting via text messaging: Text "Tip" to CRIME (27463) 

•   Civilian Community Services Officer Nicole England Nicole.england@pd.boston.gov

 

Fire Department

West Roxbury has 2 fire stations: 

Engine 30, Ladder 25: 1940 Centre Street

Engine 55: 5115 Washington Street

•    911 (emergency)

•    617-343-3550  (non-emergency)​

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